Student feedback in programs delivered in conjunction with partners procedure
Procedure
Intent
To provide a procedure for the systematic collection, analysis and reporting of University, program and course level student feedback of programs offered in partnership with other providers.
Scope
University-wide – programs offered in partnership with other institutions (local, regional or international)
Exclusions
There are no exclusions. The requirement for offshore student evaluation and evaluation systems will be included in individual contracts with providers.
Procedure steps and actions
|
Procedure |
Responsibility |
Timeline |
|
1. Partner organisations are notified of RMIT Student Feedback Policy and Procedures. |
Partnership Manager, in conjunction with: PVC (I&D); Global Business Development and Academic Registrar Group. |
February |
|
2. Contractual agreements with offshore partners include statements that reflect the intent to comply with RMIT Student Feedback Policy |
Partnership Manager, in conjunction with: PVC (I&D);Global Business Development; Heads of School |
Ongoing |
|
3. Current student feedback procedures and instruments are considered with the respective partner to identify appropriate amendments to program, and course level student feedback procedures and instruments. |
Partnership Manager in conjunction with: Global Business Development Manager, Survey Services Centre Program Leader/Director/Co-ordinator(s); Associate PVCs, Learning and Teaching |
Following completion of procedure 1 |
|
4. Agreed exceptions and amendments are negotiated with partners to ensure that: a) Contractual obligations in relation to student feedback are considered and met; b) Student feedback procedures already in place by partner institutions are considered; c) The type and conduct of student feedback is appropriate given the cultural context of delivery; and d) The use of student feedback results is aligned with RMIT ‘s and partner institutions student feedback policies. |
Partnership Manager in conjunction with: Global Business Development Manager, Survey Services Centre Program Leader/Director/Co-ordinator(s), Associate PVCs, Learning and Teaching |
Following completion of Procedure 1 |
|
5. Appropriate procedures and survey instruments are specified in an agreed Student Feedback Implementation Plan and endorsed by the RMIT Offshore Partnership Managers and appropriate personnel from partner organisation(s). The Plan will include mechanisms to ensure: a) outcomes from evaluation are communicated to students; b) reporting of progress is included in Annual Program Reports; c) regular monitoring of improvements occurs; d) duplication of effort across differing quality assurance systems is avoided or minimised. |
Associate PVCs, Learning and Teaching, in conjunction with: Program Leader/Director/Co-ordinator(s), Heads of Schools Survey Services Centre |
Following completion of Procedure 4 |
|
6. Student feedback is conducted according to RMIT University wide program level and course level procedures with exceptions and amendments as stated in the Student Evaluation Implementation Plan. |
Survey Services Centre Student Evaluation Coordinator(s) Program Leader/Director/Co-ordinator(s) |
According to annual Student Feedback Calendar from the Survey Services Centre |