Professor Supriya Singh
Professor, Sociology of Communications
Graduate School of Business & Law
+(61 3) 9925 1327
B.A (Hons English Literature), MA (Political Science) MA (Sociology), PhD (Sociology and Anthropology)
Supriya jointly leads RMIT Business' participation in the Smart Services Cooperative Research Centre.
Supriya also leads the Community Sustainability Program in the Global Cities Institute, RMIT University.
She jointly heads the Asia @ RMIT initiative in the College of Business, RMIT University.
She supervises PhD students researching the use of information and communication technologies and the sociology of money.
Prizes and Awards
2006 RMIT Research Awards: RMIT Innovation Award Team, Business Portfolio.
2005 Certificate of Recognition from the Sikh Welfare Council of Victoria, for the exhibition “Textiles and Tales: Punjabi Women in Victoria”. View brochure (PDF 1.2Mb)
1995 The Jean Martin Prize, 1995 for the best Sociology PhD thesis in Australia, 1993-1995, by the Australian Sociological Association. The Jean Martin Prize is the most coveted research award in sociology in Australia and is awarded after a peer review of doctoral theses over a two year period.
1981 Journalist of the Year awarded by the Malaysian Press Institute, Kuala Lumpur
1965 The Jawaharlal Nehru Gold Medal for being the most outstanding student of Delhi School of Economics, Delhi, India, 1965.
Supriya’s research has focused on the sociology of money and banking, the sociology of migration and remittances, user centred design of information and communication technologies, cross cultural design, and methodological issues relating to qualitative research.
Research Projects, Consultancy and Student Project
Smart Services CRC
Project Leader Smart Services CRC at RMIT Business 2009 - present
Project Leader: Innovative Mobile Banking Solutions
Project Leader: Digital Cultural Collections: Copyright and Traditional Knowledge
Joint Project Leader Smart Services CRC at RMIT 2007-2008
Senior Researcher: Audience Market Foresight Project
Project Leader: One Stop Personalised Financial Services
Community Sustainability Program, Global Cities Institute
Project leader, Community Sustainability Program, 2006-the present
Project Leader: Sending Money Home to India
Project Leader: Second Generation Indians
Project Leader: Indian student migrants
Project Leader: Money in the Pacific
Asia @ RMIT
Joint Head, Steering Group
Smart Internet Technology CRC
User-Centred Design Project
Project leader; 2002 – 2004
Trust, Privacy, Identity and Security: Banking and E-commerce
Joint Project Leader; 2005-2006
2010 (ed) Migration, belonging and the nation state, Newcastle upon Tyne: Cambridge Scholars Publishing (With Alperhan Babacan as first editor)
1997 Marriage money: the social shaping of money in marriage and banking. St. Leonards, NSW: Allen & Unwin
1991 The bankers: Australia’s leading bankers talk about banking today. Sydney: Allen & Unwin
1984 Bank Negara Malaysia: The first 25 years, 1959-1984. Kuala Lumpur: Bank Negara Malaysia.
1984 On the Sulu Sea. Kuala Lumpur: Angsana Publications
Supriya Singh, Anuja Cabraal and Shanthi Robertson (2010) Remittances as a medium of relationship and belonging. In Babacan, A. and Singh, S. (Eds): Migration, belonging and the nation state, pp. 85-103, Newcastle upon Tyne: Cambridge Scholars Publishing
Supriya Singh 2009. Balancing separateness and jointness of money in relationships: The design of bank accounts in Australia and India. In N. Aykin (Ed.): Internationalization, Design, LNCS 5623, pp. 505-514, Springer-Verlag Berlin Heidelberg
Supriya Singh, 2009. Mobile Remittances: Design for Financial Inclusion. Human Computer Interaction International. N. Aykin (Ed.): Internationalization, Design, LNCS 5623, pp. 515-524, Springer-Verlag Berlin Heidelberg.
Nimmi Ramaswamy and Supriya Singh, 2009. Personalizing the Shared Mobile Phone. Human Computer Interaction International. In N. Aykin (Ed.): Internationalization, Design, LNCS 5623, Springer-Verlag Berlin Heidelberg.
2008 Privacy and Banking in Australia. In Manish Gupta and Raj Sharman (eds) Handbook of Research on Social and Organizational Liabilities in Information Security. Hershey, PA: Idea Group Publishing. (With Margaret Jackson and Jenine Beekhuyzen)
2007 Social and Cultural Practice Collides with Security Design (2007) In Larry Stillman and Graeme Johanson (eds). Constructing and Sharing Memory: Community Informatics, Identity and Empowerment: Selected papers from the 3rd Prato International Community Informatics Conference; Community Informatics Research Network 9- 11 October 2006, pp 254-264, Newcastle, UK: Cambridge Scholars
2007 Sending money home: Money and Family in the Indian Diaspora. In Ajaya Kumar Sahoo and Brij Maharaj (eds.). Sociology of Diaspora: A Reader, New Delhi: Rawat Publications.
2007 Security Design Based on Social and Cultural Practice: Sharing of Passwords In N. Aykin (Ed.), Usability and Internationalization. Global and Local User Interfaces (Vol. Part II, HCII 2007, pp. 476-485): Springer Berlin / Heidelberg. (With Anuja Cabraal, Catherine Demosthenous, Gunela Astbrink & Michele Furlong)
2007 The Digital Packaging of Electronic Money In N. Aykin (Ed.), Usability and Internationalization. Global and Local User Interfaces (Vol. Part II, HCII 2007, pp. 469-475): Springer Berlin / Heidelberg.
2004 Trust, control and design: A study of computer scientists. In H. Linger, J. Fisher, W. Wojtkowski, W. G. Wojtkowski, J. Zupancic, K. Vigo & J. Arnold (Eds.), Constructing the Infrastructure for the Knowledge Economy: Methods and Tools, Theory and Structure (pp. 417 -429). New York: Kluwer Academic/Plenum Publishers (with Christine Satchell)
1997 The social impact of electronic money. In Gregory L. Rosston and David Waterman (Eds.), Interconnection and the Internet: Selected papers from the 1996 Telecommunications Policy Research Conference, Mahwah, N.J.: Lawrence Erlbaum Associates.
1996 Money, marriage and the computer. In Marvin B. Sussman and Jane F. Gilgun (Eds.), The methods and methodologies of qualitative family research, (pp. 369-398), New York: Haworth Press.
1994 Women, marriage and banking. In C. Black (Ed.), Women, money and power(pp. 46-82). Geelong: Australian Women’s Research Centre, Deakin University.
1994 The status of Simunul Bajau women in Sabah. In Hing Ai Yun, Nik Safiah Karim & Rokiah Talib (Eds.), Women in Malaysia (pp. 127-151). Petaling Jaya: Pelanduk Publications, (written under my name as Supriya Bhar).
Journal Articles (Refereed)
2010, Indian student migrants in Australia: Issues of community sustainability, People and Place, vol 18, no. 1: pp. 19-30 (with Anuja Cabraal)
2010, Remittances as a currency of care: A focus on ‘twice migrants’ among the Indian diaspora in Australia, Journal of Comparative Family Studies, vol. xxxxI, no. 2: pp 245-263 (With Anuja Cabraal and Shanthi Robertson).
2010, Banking on the National Broadband Network, Communication, Politics and Culture’, vol. 43, no. 1: pp. 91-107.
2007 Sending Money Home - Maintaining Family and Community. International Journal of Asia Pacific Studies (IJAPS), Vol 3 (2), pp. 93-109.
2006 The Social Dimensions of the Security of Internet Banking. Journal of Theoretical and Applied Electronic Commerce Research. Vol 1 (2): 72-78
2006 Singh, S. Towards a Sociology of Money and Family in the Indian Diaspora. Contributions to Indian Sociology 40, 3: 375-398.
2005 Rigour versus timeliness in design studies. Qualitative Research Journal, Vol. 5, No. 2: 31-40.
2005 Grounded Theory and User Requirements: A Challenge for Qualitative research. Australian Journal of Information Systems, Vol 12, No. 2, pp 90-102 (With Cassar-Bartolo, K. and Satchell, C.)
2004 3G Multimedia Content Production as Social Communication. Australian Journal of Information Systems, Special Issue. pp. 116-121 (With Satchell, C.,- primary author and Zic, J.)
2004 Impersonalisation of electronic money: Implications for bank marketing. International Journal of Bank Marketing, 22(7), 504:521.
2003 Missing data: Finding 'central' themes in qualitative research. Qualitative Research Journal, 3(1), 5-17.(with Lyn Richards).http://www.latrobe.edu.au/aqr/journal/1AQR2003.pdf
2001 The medium of money. Southern Review, 34(2), 26-43.
2001 Gender and the use of the Internet at home. New Media and Society, 3(4), 395-416.
2001 Studying the user: A matter ofperspective. Media International Australia.No. 98, February, 112-128.
2000 Electronic Commerce and the Sociology of Money. Sociological Research Online, 4 (4). http://www.socresonline.org.uk/4/4/singh.html as at 1 January 2001.
1999 Electronic money: Understanding its use to increase the effectiveness of policy. Telecommunications Policy. 23 (10&11), November and December.
1996 The cultural distinctiveness of money. Sociological Bulletin, 45(1), March, 61-85.
1996 Money in heterosexual relationships.Australian and New Zealand Journal of Sociology. (with Jo Lindsay).
1996 The use of Internet money. Journal of Internet Banking and Commerce, 1 (4) http://www.arraydev.com/commerce/JIBC/
1996 Banking deregulation and its effects on Australian consumers – the policy debate. Journal of Consumer Policy, 15, 1-20.
1981 The `Malays’ in Sabah, 1970 – A problem of community classification. ManusiadanMasyarakat, 2, 35-41, (written under my name as Supriya Bhar).
1980 Sandakan 1879-1979. Journal of the Malaysian Branch of the Royal Asiatic Society. LII (1), 120-149, (written under my name as Supriya Bhar).
CIRCIT at RMIT Reports (internally and externally peer-reviewed)
As an international research centre, CIRCIT at RMIT (previously CIRCIT Ltd.) where I previously worked has had its own program of peer-reviewed publications.
2000 A Design for the Effective Use of Corporate E-mail. Research Report No. 27. Melbourne: CIRCIT at RMIT. (With Annette Ryan)
View Report (.pdf)
1999 Gender, Design and Electronic Commerce. Research Report No. 25. Melbourne: CIRCIT at RMIT. (With Annette Ryan)
View Report (.pdf)
1998 Understanding the Use of Electronic Money: The Missing Factor in Policy. A combined research report of CIRCIT at RMIT and the Program on Information Resources Policy, Cambridge, Mass.
1998 The story of small business and electronic commerce. Policy Research Paper, No. 43. (With Claudia Slegers)
View Report (.pdf)
1998 Small business and electronic commerce. Policy Research Paper, No. 44.(With Claudia Slegers)
View Report (.pdf)
1998 Small business and electronic commerce: An Australian survey. Research Report, No. 22 (With Claudia Slegers and John Hall)
View Report (.pdf)
1998 Electronic commerce in the APEC region. Working Paper 1998/2.
View Report (.pdf)
1996 Trust and electronic money. Policy Research Paper, No. 42. (With Claudia Slegers)
View Report (.pdf)
1996 Connecting customers and providers: a focus on electronic money. Research Report No. 16.
View Report (.pdf)
1996 The use of electronic money in the home. Policy Research Paper, No. 41. (With Amanda Bow and Karen Wale).
View Report (.pdf)
1996 The use of information and communication technologies in the home. Policy Research Paper, No. 40
View Report (.pdf)
Conferences Papers (Refereed)
2009 Young Australians’ Privacy, Security And Trust In Internet Banking. Paper presented to OZCHI 2009, Melbourne, Nov 23-27, OZCHI Proceedings 2009. pp. 121-128 (With Clive Morley)
2009 Alleviating privacy and security concerns in financial aggregation program, Record of the Communications Policy & Research Forum 2009 pp. 190-202 (with Kathrin Fleischmann, Tony Ponton & Sheila Bellamy) http://www.networkinsight.org/verve/_resources/CPRF_2009_papers.pdf
2008 The Social and Cultural Interpretation of Number: A Focus on Remittances as a Currency of Care’. Paper to be presented at the TASA Conference, Melbourne, 2-5 December
2007 Password Sharing: Implications for Security Design Based on Social Practice. Paper to be presented to Computer Human Interaction, San Jose, April 28-May 3 (With Cabraal, A., Demosthenous, C., Astbrink, G. and Furlong, M.)
2006 What is Your Husband’s name? Sociological dimensions of Internet Banking Authentication. Paper presented to OZCHI 2006, November 20-24, 2006, Sydney, Australia (with , Cabraal, A., and Hermansson, G.)
2006 Confessions of a virtual team. Paper presented at QualIT 2006 Conference, Brisbane, November (With Beekhuyzen, J., Cabraal, A., von Hellens, L.)
View Paper (PDF 110kb)
2006 Microfinance: Development as Freedom. Paper presented at the RMIT conference on financial literacy, banking and identity, Melbourne, 25-26 October. (with Cabraal, A., Russell, R.)
View Paper (PDF 75.0kb)
2006 Cultural Identity and Financial Literacy: Australian Aboriginal Experiences of Money and Money Management. Paper presented at the RMIT conference on financial literacy, banking and identity, Melbourne, 25-26 October. (With Demosthenous, C., Robertson, B., Cabraal, A.)
View Paper (PDF 99kb)
2006 Women, money and the bank. Paper presented at the RMIT conference on financial literacy, banking and identity, Melbourne, 25-26 October (with Cabraal, A.)
View Paper (PDF 84kb))
(forthcoming) What is Your Husband’s name? Sociological dimensions of Internet Banking Authentication. Paper to be presented to OZCHI 2006, Sydney (with Anuja Cabraal and Gabriele Hermansson).
2006 Information and communications technologies transform money in the home. Paper to be presented to Information, Communication, Society (ICS) 10th Anniversary International Symposium, 20-22 September, University of York, York, UK.
2006 (forthcoming) Placing the Social and Cross-Cultural at the Centre of Community Informatics – Paper to be presented to Constructing and sharing memory: community informatics, identity and empowerment conference, Prato, 9-11 October 2006.
2006 UCD of financial services at the Smart Internet Technology Centre. An extended abstract presented at CHI 06, Montreal. http://doi.acm.org/10.1145/1125451.1125513
2006 The Bank and I. Paper presented at the CHI 06 Workshop on Privacy-Enhanced Personalization. (With Margaret Jackson, Jenine Beekhuyzen and Anuja Cabraal) http://www.isr.uci.edu/pep06/papers/Proceedings_PEP06.pdf
2006 The Social Context of Security in Internet Banking. In Katina Michael and M.G. Michael (eds) The First Workshop on the Social Implications of National Security: The Social Implications of Information Security measures on Citizens and Business. Research Network for a Secure Australia, 29 May, University of Wollongong.
2005 Jackson, Margaret, Singh, Supriya, Waycott, Jenny and Beekhuyzen, Jenine. DRMs, Fair Use and Users’ Experience of Sharing Music. Paper presented at DRM 2005, the fifth ACM Workshop on Digital Rights Management, Alexandria V.A. USA - November 7, 2005.
2005 Satchell, C., Zic, J., and Singh, S. Creating the Ideal Digital Self: 3G Mobile Phone Content Production and Distribution as Social Communication. PICS Workshop at the Ubicomp 2005, The Seventh International Conference on Ubiquitous Computing, Tokyo, September 11-14. http://mams.rmit.edu.au/wsuucner3urj.pdf
2005 Waycott, J., Singh, S., Jackson, M. and Beekhuyzen, J. Digital Rights Management and consumers’ use of music: An activity theory perspective. Paper presented at the Second QualIT Conference, Brisbane, November 24-25. View Paper (Pdf 300Kb)
2005 Singh, S., Jackson, M., Waycott, J. and Beekhuyzen, J. Downloading vs Purchase: Music Industry vs Consumers. Paper presented at the First International Conference on Digital Rights Management: Technology, Issues, Challenges and Systems, Sydney 31 October - 2 November .
2005 Designing for Money Across Borders. HCI International, Las Vegas, Nevada, USA, 22-27 July. View Paper(Pdf 116 Kb)
2005 The Mobile Phone as the Globalizing Icon of the Early 21 st Century. HCI International, Las Vegas, Nevada, USA, 22-27 July. (With Satchell, Christine as Primary Author). View Paper(Pdf 97.4 Kb)
2004 Grounded Theory and User Requirements: A Challenge for Qualitative Research. QualIT, Brisbane, Australia, 25-26 November (with Cassar-Bartolo, Kylie, and Satchell, C.) View Paper(Pdf 186 Kb)
2004 Rigourat a trotting pace: A story from the user-centred design of smart internet technologies. QualIT, Brisbane, Australia, 25-26 November (with Castro, M. ) View Paper(Pdf 180 Kb)
2004 The Privacy of Money and Health: A User Study. Proceedings of the OzCHI, Wollongong, Australia, 22-24 Nov (with Cassar Bartolo, Kylie) View Paper(Pdf 215 Kb)
2004 3G Multimedia Content Production as Social Communication. Paper presented at the Proceedings of the OzCHI, Wollongong, Australia (with Christine Satchell and John Zic - Satchell primary author). View Paper(Pdf 167 Kb)
2004 User Problems - Design Solutions: Swarms for Nomads. Paper presented at the Ubicom2nd International Workshop on Ubiquitous Systems for Supporting Social Interaction and Face-to-Face Communication in Public Spaces, Nottingham. (with Christine Satchell as the primary author).
2003 Trust, control and design: A study of computer scientists. Paper presented to ISD '03 Twelfth International Conference On Information Systems Development Methods & Tools \ Theory & Practice Melbourne Australia, 25 - 27 August. (with Christine Satchell).
2003 The Discovery Phase of User-Centred Design: Putting Users First in the Design of Smart Internet Technologies. Paper to be presented to the 14th Australasian conference on Information Systems. Perth, 26-28 November. (with John Burke, Paul Turner and Maurice Castro). View Paper(Pdf 275 Kb)
2002 A good practice guide for Government electronic service delivery. Paper presented at the Communications Research Forum, Canberra, 2-3 October. http://www.dcita.gov.au/crf/papers02/singh.doc
2002 The use of government electronic delivery service: The Australian experience. Paper to be presented at the Pacific Telecommunications Conference, Honolulu, Hawaii, 14-18 January (with Terry Laidler). http://ptc.org/PTC2002/index_proceedings.html
2001 Managing corporate e-mail: Connecting the social, policy and technical perspectives. Paper presented at the Communications Research Forum, Canberra, 26-27 September [With Judy Kay (University of Sydney)Annette Ryan (CIRCIT @ RMIT), Eric McCreath (Australian National University) and Bob Kummerfeld (University of Sydney)]. http://www.dcita.gov.au/crf/papers2001/singh.doc
2001 The Effective Use of Corporate E-mail. Paper presented at the Pacific Telecommunications Conference, Honolulu, Hawaii, 14-18 January.
2000 Gender differences in Internet use and Electronic Commerce. Paper presented at the Pacific Telecommunications Conference, Honolulu, Hawaii, 30 January – 2 February.
1999 The use of electronic commerce by small business. Paper presented at the Pacific Telecommunication Conference 99, Honolulu, Hawaii, 17-20 January.
1999 Monitoring the effective use of online services. Paper presented at the Pacific Telecommunication Conference 99, Honolulu, Hawaii, 17-20 January. (Secondary author with John Burke, Ross Kelsoand Sarah Miller)
1998 Trust and electronic money across cultures. Paper presented at the Pacific Telecommunications Conference, Honolulu, Hawaii, 11-14 January.
1997 The use of information and communication technologies in the home: a focus on electronic money. Paper presentedat the 19th Annual Pacific Telecommunications Conference, Honolulu, Hawaii, January 19-22.
1996 The social impact of electronic money in Australia: Residential users’ perspective on electronic commerce.Presented at the Twenty-fourth Annual Telecommunications Policy Research Conference, Solomons, Maryland, USA, October 5-7.
2010 New Financial Services: Review of Mobile Money Transfers in the Asia-Pacific, Sydney: Smart Services Cooperative Research Centre, http://www.smartservicescrc.com.au/PDF/New_Financial_Services_Review_of_Mobile_Money_Transfers_in_the_Asia_Pacific_February2010.pdf (With Marita Shelly)
2009 Sending Money Home: An Agenda for Cross-Cultural Research on Chinese and Indian Remittances, In China’s Urbanization and Community Development under Globalization, 369-381, Shanghai: Shanghai Academy of Social Science
2009 'Remittances as a Currency of Care: Contested Representations and the Idea of Family and Home. Paper presented at the Families Workshop, 11 September, La Trobe University, Bundoora (With Anuja Cabraal).
2008 Opinion: Secure shared passwords: The social and cultural centered design of banking services. Journal of Financial Transformation, 23, 110-114.
2005 Decisions about personal debt among families at risk: Educational and policy implications Consumer Credit Report (With M. Shelly, P. Myers & W. McKeown)
2005 Singh, Supriya (2005) Sending Money Home: Money and Family in the Indian Diaspora. Paper presented at the Institute for International Integration Studies IIIS Seminar, Trinity College, Dublin, April 13. View Paper(PDF 109 Kb)
2005 Literature Review on Personal Credit and Debt in Australia: Families at Risk Deciding on Personal Debt Consumer Credit Report (With W. McKeown, P. Myers & M. Shelly) View Paper (PDF 337 Kb)
2005 Literature Review on Personal Credit and Debit: Families at Risk Deciding on Personal Debt Consumer Credit Report (With W. McKeown, P. Myers & M. Shelly) View Paper (PDF 153 Kb)
2005 Decisions about personal debt among families at risk: Personas and Scenarios Consumer Credit Report (With Marita Shelly) View Paper (PDF 183 Kb)
2005 Families at Risk Deciding about Personal Debt: Report on the Qualitative Study Consumer Credit Qualitative Report (With Marita Shelly) View Paper(PDF 149 Kb)
2004 Singh, S., Zic, J., Satchell, C., Bartolo, K. C., Snare, J., & Fabre, J. (29 June- 2 July 2004). A Reflection on Translation Issues in User-Centred Design. Work with Computing Systems 2004,H.M. Khalid, M.G. Helander, A.W. Yeo (Editors) . Kuala Lumpur: Damai Sciences. View Paper(PDF 149 Kb)
2004 Invited review essay of a classic or landmark qualitative study or text: Street Corner Society and Works and Lives – The Anthropologist as Author. Qualitative Research Journal, 4(2), 94:99 http://www.latrobe.edu.au/aqr/journal/2AQR2004.pdf
2004 Struggles in India's high-tech revolution. The Age, 13 April. http://theage.com.au/articles/2004/04/12/1081621879640.html?oneclick=true
2004 E-Governance Indian Style: An Australian Perspective. ICT Quarterly http://www.skoch.org/new/html/supriya.html
2004 Designing new technologies with people at the centre. Invited presentation to the Institution of Engineers India (IEI), the Institution of Electronics and Telecommunication Engineers (IETE), and the Centre for Telecom Management and Studies (CTMS), Hyderabad, India, 28 January.