University and program surveys
Procedure
Intent and objectives
To provide a procedure for the systematic collection, analysis and reporting of University and Program student feedback.
Scope
University-wide coursework programs – onshore
Exclusions
Higher Degree Research student evaluation of their experience is covered by a separate procedure. Offshore student evaluation and evaluation systems are covered under a separate procedure.
Procedure steps and actions
1. Survey administration
|
Procedure |
Responsibility |
Timeline |
|
(a) The Survey Services Centre develops annual Student Experience Survey Calendar. |
Manager, Survey Services Centre |
February |
|
(b) Survey Services Centre provides a role statement for Student Feedback coordinators. This includes administration and return of surveys according to student Experience Survey Calendar. |
Manager, Survey Services Centre |
February |
|
(c) Schools appoint a person or persons as Student Feedback Coordinators with duties described in Student Feedback Coordinator’s role statement incorporated into work plans. |
Heads of School |
March |
|
(d) Pro Vice-Chancellors Academic determine an annual schedule of programs to be surveyed within their Portfolio. |
PVC’s of Academic Portfolios |
March |
2. Survey management
|
Procedure |
Responsibility |
Timeline |
|
(a) Student Experience Surveys are provided to School Student Feedback Coordinators by Survey Services Centre. |
Survey Services Centre |
May |
|
(b) SES distributed in paper and/or electronic form to a minimum of 20 per cent of students in each program surveyed. |
Student Feedback Coordinators |
May |
|
(c) Paper surveys are distributed to students and collected by a person other than teaching staff for that Program, (usually a nominated staff or student representative) placed in provided envelope, sealed immediately and delivered to the Survey Services Centre via Student Feedback Coordinators. |
Student Feedback Coordinators and Program staff. |
May |
|
(d) Survey Services Centre processes returned surveys and conducts data analysis. |
Manager, Survey Services Centre |
June |
3. Reporting of survey outcomes
|
Procedure |
Responsibility |
Timeline |
|
(a) Survey Services Centre prepare and provide customised reports by: -
|
Survey Services Centre |
June |
|
(b) Program reports by Portfolio are published on the RMIT website and provided on request to relevant staff with responsibility for improving the student feedback. |
Survey Services Centre |
July |
|
(c) Key issues of concern to all students across all programs and levels of study are identified and reported in the Top Ten Report via Students Committee to Academic Board and Board of Technical Studies. |
Policy and Planning Group |
September |